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6 Steps to Easy Communication
Intro
Welcome! (4:54)
Real Life Situations (3:40)
Pre-Game Speech (4:15)
6 Steps to Fight Fair
Step 1: Cool Off Period (0:47)
Step 2: Establish Some Knowns (0:58)
Step 3: Care With Questions (2:01)
Step 4: Acknowledging the Underlying Trigger (1:06)
Step 5: Addressing the Underlying Trigger (1:40)
Step 6: Wound-Lie-Contract (0:27)
Closing
What Now? (7:45)
The Bakers' Bloopers (3:29)
Step 2: Establish Some Knowns
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